If you’ve ever wondered about getting medical care without leaving the comfort of your couch, you’re in the right place! Telehealth is all about leveraging technology to connect patients with healthcare professionals virtually. It’s like bringing the doctor’s clinic to you, minus the waiting room magazines and awkward small talk. 

What Do You Mean by Telehealth?

Telehealth refers to using telecommunications technology, such as mobile phones, computers, or mobile devices, to provide health services remotely. It enables patients to consult with healthcare professionals and receive medical advice, diagnosis, treatment, and monitoring without needing an in-person visit to a doctor’s clinic. 

Telehealth covers a wide range of healthcare services, including virtual appointments with doctors, specialists, therapists, and other medical professionals and remote monitoring of vital signs and health data. It’s a convenient and accessible way to access healthcare, particularly for those facing barriers to traditional in-person care, such as limited mobility, geographical distance, or scheduling conflicts.

How Does Telehealth Work (Australia)

At Youly, we offer telehealth consultations with Australian registered online doctors and nurse practitioners from the comfort of your home.

So, what exactly is telehealth? Think of it as your virtual ticket to healthcare. Telehealth appointments allow you to consult with medical professionals over the phone, saving you time and stress. Whether you need general advice, prescriptions, medical certificates, or specialist referrals, our medical team is here to help.

Here’s how telehealth works:

Step 1: Book your telehealth appointment. Simply use your smartphone to choose a time that works for you or join the queue for on-demand service.

Step 2: Consult with your online doctor. Your doctor or nurse practitioner will call your mobile or landline phone at your scheduled time to discuss your healthcare needs and medical history.

Step 3: Access your medical documents. Once your consultation is complete, you can easily access prescriptions, medical certificates, and referrals in your inbox.

We understand the importance of taking care of your health, which is why we’ve made it easier than ever to connect with medical professionals from the comfort of your home. Say goodbye to long wait times and inconvenient appointments, and say hello to hassle-free healthcare with Youly

Consult with a registered doctor for telehealth services

What Are the Benefits of Telehealth Over Face-to-Face Care?

Telehealth is a game-changer in healthcare, offering many benefits for patients and healthcare providers. Let’s dive deeper into why telehealth is a useful resource in your healthcare toolkit.


Telehealth services make it super easy for patients to access healthcare without having to leave their homes. Whether it’s a quick video call or a chat with a healthcare provider over the phone, you can get medical care from wherever you are. This is especially great for people living in rural and remote areas, where healthcare facilities are often scarce.

Increased Patient Access to Healthcare

Telehealth breaks down geographical barriers, allowing patients to connect with healthcare providers regardless of where they live. For Australians living in rural areas, this means they can access the same level of care as those in urban areas, without having to travel long distances.

Saves Money

Telehealth saves patients time and money. Say goodbye to expensive transport costs and parking fees. Plus, fewer missed workdays for appointments means more money in your pocket.

Gets Things Done Faster

No more sitting in crowded waiting rooms for hours on end. With telehealth, doctor’s appointments are quick and efficient, leaving you with more time to do the things you love.

Keeps the Conversation Going

Telehealth consultations aren’t just for one-off appointments. They enable ongoing communication between patients and healthcare providers, ensuring patients can easily follow up on their medical conditions, refill prescriptions, and discuss test results.

Reduced Risk of Infection During Flu Season

During flu season, avoiding crowded healthcare facilities becomes paramount. Telehealth offers a safe alternative, allowing patients to access medical care without risking exposure to infectious diseases.

Happy Patients

Patients love the convenience and accessibility of telehealth. Being able to see a healthcare provider from the comfort of their own home puts them at ease and encourages them to stay on top of their health.

Keeps Tabs on Chronic Conditions

For patients with chronic conditions like diabetes or hypertension, remote patient monitoring is highly beneficial. Healthcare providers can track vital signs like blood pressure and blood sugar levels, ensuring that patients receive timely interventions and adjustments to their treatment plans.

Telehealth offers many benefits, from improved access to healthcare to better management of chronic conditions and medical records. It’s a win-win for patients and healthcare providers alike, revolutionising the way we think about health care.

Online doctor - laptop

Is Telehealth Covered by Medicare?

In Australia, telehealth services like the ones offered by Youly provide a convenient way to access healthcare from the comfort of your home.

While the cost of a telehealth appointment is $49, it’s important to note that Medicare rebates do not cover these consultations, meaning you’ll need to pay directly for the service. This fixed price ensures transparency and upfront costs for accessing healthcare services without the need for traditional in-person visits to the doctor’s clinic.

Bulk billing for telehealth appointments is typically only available for doctors or practices you have visited in person within the last 12 months. This means the cost of an online doctor’s appointment with Youly is not covered under Medicare’s bulk billing, and payment must be made directly by the patient.

While telehealth appointments offer numerous benefits, including convenience and reduced wait times, it’s essential to understand the coverage and payment arrangements beforehand to avoid any surprises. At Youly, we’re committed to providing accessible and convenient healthcare for adults aged 18 and over in Australia, ensuring that managing your health needs is seamless and stress-free.

Are Telehealth Appointments Bulk-Billed?

Telehealth appointments with Youly are not bulk-billed.

While these appointments provide convenient access to healthcare services from the comfort of your home, they are not covered under Medicare’s bulk billing arrangements. This means that the cost of a telehealth appointment must be paid directly by the patient. While Medicare rebates do not apply to telehealth consultations, we strive to maintain transparent and upfront costs, ensuring accessibility to healthcare services without the need for traditional in-person visits to the doctor’s office.