Reflux

Gastro-oesophageal reflux or reflux as it’s more commonly known, is the process of stomach acid leaking up from the stomach to the oesophagus (food pipe). Reflux is a common condition, with 15-20% of adults experiencing symptoms at least once per week. If you find you are experiencing reflux symptoms more than two times per week or having severe episodes, then you are considered likely to have gastro-oesophageal reflux disease (GORD).

Reflux is generally thought to be related to your diet. However, aspects such as weight, pregnancy, connective tissue disorders, stress, smoking, certain body movements like laying down after a meal, bending over and even some medications can also contribute to experiencing this condition. Reflux/GORD primarily results from either an issue with or a relaxed lower oesophageal sphincter (LOS). This is a muscle situated around the bottom of the oesophagus (food pipe) that aids in keeping the stomach contents from rising back up the oesophagus. The LOS can develop some weakness and subsequently cause it to not close properly, hence symptoms like heartburn can then develop.

The medications that are commonly prescribed to manage reflux/GORD are antacids and proton pump inhibitors (PPI’s). Antacids are used to neutralise the stomach acid that causes reflux symptoms and can be in liquid, chewable or tablet form. PPI’s or proton pump inhibitors are also commonly used in the management of symptoms related to reflux or other associated conditions. Proton pump inhibitors work on the cells that line the stomach, reducing the amount of acid being produced.

Our clinicians provide the highest standard of healthcare, which means that each patient is assessed on an individual basis. If our clinician determines that it is not safe for you to be prescribed your treatment, or believes that you should visit a GP in person to be further assessed, you will not be issued a prescription and they will provide you with some recommendations on next steps.

A clinician will review your assessment and respond within 24 hours. In most cases it will be much sooner than this.

We don’t believe in annual subscriptions or membership fees. You only ever pay for your consultation (if needed) and your medication.

Yes, you can cancel at any time! However given there’s no ongoing or annual fees, it’s best to delay any repeats if you don’t yet require them so you can use them later on!

Once your treatment has been paid for, we will ship with express delivery to anywhere in Australia, meaning your package should arrive within 1-3 days. Your product is shipped in an Australia Post package, which means it will be completely discreet.

Yes, as part of joining Youly, we will handle your repeat deliveries to ensure that you never miss one. If you ever wish to stop receiving your treatment, just cancel in the patient platform, or alternatively email [email protected]

Of course! If you log into your profile and head to the ‘Products’ tab, you will see a ‘Manage Treatment’ button. Click this and you’ll see the ability to send a message to your clinician. If you’re having any issues, just drop us a line at [email protected]