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FAQ

FAQs

General
Managing Your Account
Contraceptive Pill
Morning After Pill
Herpes Simplex Virus (HSV-2)
Cold Sores (HSV-1)
Thrush
NuvaRing
Sleep
Am I guaranteed a prescription (where required) and treatment?

Our doctors provide the highest standard of healthcare, which means that each patient is assessed on an individual basis. If our doctor or pharmacist determines that it is not safe for you to receive a specific prescription or treatment, it will not be issued. Our doctor or pharmacist will provide you with some recommendations on next steps, including visiting another GP in person for further assessment. If this occurs, your membership will be fully refunded (for prescription-based treatments).

How long until a doctor or pharmacist responds?

A doctor or pharmacist (where appropriate) will review your assessment and respond within 24 hours. In most cases it will be much sooner than this.

Do you have a membership fee? How much does it cost?

We don't believe in annual subscriptions or membership fees. You only ever pay for your doctors consultation (if needed) and your medication.

Can I cancel at any time?

Yes, you can cancel at any time! However given there's no ongoing or annual fees, it's best to delay and repeats if you don't yet require them so you can use them later on!

How fast will my treatment be delivered and how is it packaged?

Morning after pill treatments will be same day delivery, arriving in standard packaging from the pharmacy. For all other treatments, once they have been paid for, we will ship with free express delivery to anywhere in Australia, meaning your package should arrive within 1-3 days. Your product is shipped in an Australia Post package, which means it will be completely discreet.

Do you handle my repeats?

Yes, as part of joining Youly, we will handle your repeat deliveries (where required) to ensure that you never miss one.