Our doctors provide the highest standard of healthcare, which means that each patient is assessed on an individual basis. If our doctor determines that it is not safe for you to be prescribed the pill, or believes that you should visit another GP in person to be further assessed, you will not be issued a prescription and they will provide you with some recommendations on next steps. If this occurs, your membership will be full refunded.
A doctor will review your assessment and respond within 24 hours. In most cases it will be much sooner than this.
Our doctors prescribe all major birth control pill brands, and you will be given an option to request your preference throughout the questionnaire.
We don't believe in annual subscriptions or membership fees. You only ever pay for your doctors consultation (if needed) and your medication.
Yes, you can cancel at any time! However given there's no ongoing or annual fees, it's best to delay and repeats if you don't yet require them so you can use them later on!
Once your pill has been paid for, we will ship with free express delivery to anywhere in Australia, meaning your package should arrive within 1-3 days. Your product is shipped in an Australia Post package, which means it will be completely discreet.
Yes, as part of joining Youly, we will handle your repeat deliveries to ensure that you never miss one. If you ever wish to stop receiving your pill, just cancel in the patient platform, or alternatively email help@youly.com.au.
Of course! If you log into your profile and head to the 'Products' tab, you will see a 'Manage Treatment' button. Click this and you'll see the ability to send a message to your doctor. If you're having any issues, just drop us a line at help@youly.com.au!
You can delay your repeats anytime, for as long as you wish. Head to the 'Products' tab in your profile and click the 'Manage Treatment' button, from here you'll see the ability to delay. Alternately reach out to help@youly.com.au and we'll be happy to assist!
Just head to the 'Products' tab of your profile and click manage treatment. You will see the ability to order a repeat.
