Telehealth appointments
Book your telehealth appointment today with Youly
Telehealth appointments for just $49 with an Australian registered online doctor or nurse practitioner.
Consultations available from 8 am – 8 pm (AEDT), seven days a week, from anywhere in Australia.
Quick & easy consults
Trusted medical experts
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What is telehealth?
Telehealth appointments are a convenient way to access healthcare in Australia.
They enable you to consult with online doctors and nurse practitioners via phone from the comfort of your home. Ideal for non-urgent care, prescriptions, medical certificates, and online referrals for blood tests and medical imaging.
How does telehealth work?
Whether managing mild illnesses, such as colds and flu, or minor ailments, such as UTIs and acne, booking a telehealth appointment is easy.
Simply use your smartphone to book a convenient time for your online doctor to call. Our medical team adheres to strict patient confidentiality standards, ensuring your health is in good hands.
Take care of your health with Youly
Prescriptions
Get online prescriptions via telehealth consultation, saving you a trip to the doctor’s clinic.
General advice
Book online doctor’s appointments for mild illnesses or minor ailments.
Medical certificates
Obtain your doctor’s certificate online without leaving home (or bed).
Specialist referrals
Get hassle-free online referrals for blood tests and medical imaging.
How does telehealth work?
Book your telehealth appointment
Choose a time or join the queue.
Consult your online doctor
They’ll call at your scheduled time.
Access medical documents
Find instant prescriptions, medical certificates and referrals in your secure online portal.
What does a telehealth appointment cover?
Learn more about what conditions and treatments are available through our secure telehealth platform.
If you are experiencing chest pain, shortness of breath or any other symptoms that may require urgent medical care, please go to your nearest emergency department or call 000 and ask for an ambulance.
Your safety is our priority.
Available with telehealth
- Cold and flu symptoms
- Prescriptions
- Medical certificates
- Specialist referrals
- Pathology requests
- General medical advice
- Acne and other skin conditions
- Conjunctivitis
- Dermatitis
- Gastro-oesophageal reflux disease
- Haemorrhoids
- Imaging referrals
- Insect bites and hives
- Musculoskeletal sprains and strains
- Mild nausea, vomiting or diarrhoea
- Pinworms and threadworms
- Yeast infection
In person only
- Centrelink or worker's compensation certificates
- Conditions that require a physical exam
- Care Plans and Mental Health Treatment Plans
- Paediatric presentations
- Prescriptions for Schedule 8, controlled or restricted medications
- Significant bleeding
- Vaccinations
Alternatively, click here for more information on what conditions are suitable for telehealth consultations and what may require in-person care. Our resources can help you better understand the scope of telehealth services available to you.
How does telehealth work?
Book your telehealth appointment
Choose a time or join the queue.
Consult your online doctor
They’ll call at your scheduled time.
Access medical documents
Find instant prescriptions, medical certificates and referrals in your secure online portal.
How does telehealth work?
Book your telehealth appointment
Choose a time or join the queue.
Consult your online doctor
They’ll call at your scheduled time.
Access medical documents
Find instant prescriptions, medical certificates and referrals in your secure online portal.
Frequently asked questions
An online doctor’s appointment, also known as a telehealth consultation or virtual doctor visit, is a modern healthcare service used across Australia. It allows patients to consult with online doctors via phone. Telehealth appointments are especially beneficial for Australians seeking general medical advice without visiting a clinic in person. Online doctor appointments are ideal for non-urgent healthcare needs, including prescription renewals, medical certificates, and referrals for blood tests and medical imaging.
Youly offers a range of telehealth services, including telehealth appointments, online prescriptions, medical certificates, and referrals for blood tests and medical imaging. Youly provides convenient and accessible healthcare for adults 18 and over in Australia. This age requirement ensures all users can responsibly manage their health needs online.
Telehealth appointments have several benefits over in-person visits, particularly for people in rural and remote areas. They’re more convenient, allowing you to see a doctor from home. They save time as there’s no travel needed, often have shorter wait times, and can fit easily into your schedule. Plus, telehealth is safer during flu season since it reduces contact with others.
Note that there are situations where seeing a doctor in person is essential, especially for conditions requiring a physical examination.
A standard telehealth GP consultation costs $49 regardless of how long it takes and what prescriptions, medical certificates, or referrals you need. It’s important to note that telehealth consultations are not eligible for Medicare rebates and we cannot bulk bill telehealth. This fixed price ensures transparent and upfront costs for accessing healthcare services from the comfort of your home.
Bulk bill telehealth appointments are typically only available for doctors or practices you have visited in person during the last 12 months. This means the cost of an online doctor’s appointment ($49) is not covered under Medicare’s bulk billing and must be paid directly by the patient.
The wait time for a call can vary depending on whether you choose to schedule an appointment or join the queue. Generally, telehealth appointments are available on the same day, and patients in the queue can expect a call within a few hours (often under 15 minutes). However, wait times depend on specific circumstances and demand at that time.
You will receive an SMS prior to your appointment to alert you. If you still miss the call, your clinician will retry. If they don’t reach you after a second try, we will invite you to rebook or join the queue again (at no extra cost).
During telehealth appointments, prescribing medications is entirely up to the doctor’s judgement based on what’s best for you. However, our online doctors cannot prescribe certain medications, specifically those classified as Schedule 8, restricted, controlled or streamlined authority medications. This limitation ensures patient safety and adherence to medical guidelines.
To receive your blood test results, your clinician will schedule a follow-up telehealth doctor’s appointment for you. When you receive the notification of this appointment, simply book your preferred time, and your clinician will explain your results.
You must have an Individual Health Identifier (IHI) to consult with a telehealth doctor and for us to issue eScripts. In some cases, we can retrieve your IHI from the information provided during sign-up. In most other cases, we can obtain it from your Medicare or DVA card.
If you don’t have a Medicare or DVA card or prefer not to share that information, you can verify your identity using our Digital ID process – a secure online service from Australia Post that requires details from your ID documents. Please note that if you opt for Digital ID verification, we won’t be able to issue eScripts.
Whether looking for a telehealth appointment in Queensland (QLD), New South Wales (NSW), Victoria, or Western Australia, our medical team provides telehealth to individuals in all Australian states and territories.
To request an online medical certificate for 1-3 days, simply request one here. For longer durations, schedule a telehealth consultation and inform your online doctor or nurse practitioner about your need for a telehealth medical certificate.
Can’t find what you need?
Take a look at our complete list of FAQs here or contact us with your questions.
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