Our clinicians provide the highest standard of healthcare, which means that each patient is assessed on an individual basis. If our clinician determines that it is not safe for you to be prescribed a treatment for Herpes Simplex Virus (HSV-2), or believes that you should visit a GP in person to be further assessed, you will not be issued a prescription and they will provide you with some recommendations on next steps. For example, if you have not been previously diagnosed by a GP as having HSV-2 our clinicians will no be able to issue you a prescription due to the lack of information available in a text-based consult.

Unfortunately we can only offer prescriptions and treatments for patients that have already been diagnosed with HSV-2 by another doctor. As we aim to provide the highest level of healthcare, text-based consults do not provide our clinicians with enough information to determine whether you have HSV-2. Our service aims at making things more simple and easy for those that are already on HSV-2 medication. If you believe you have Herpes Simplex Virus, you should visit your local GP for assessment.

If you have not been previously diagnosed as having HSV-2, we recommend you visit your local GP, as we will not be able to correctly assess via an online consult. Symptoms for genital herpes typically include a group of itchy or painful blisters in your genital area, which break and turn into sores. You may also experience burning when you urinate, trouble urinating, itching, pain around your genitals. With HSV-2 you can also experience flu-like symptoms such as swollen glands, fever, chills, headache or feeling achy and tired.²

Note: This information is based on data from reputable sources. Individual experiences may vary, and it is important to consult a healthcare professional.